Refund and Returns Policy

Overview

Thanks for shopping at ThrifTech. We want you to be fully satisfied with every purchase. This policy explains how returns, refunds, and exchanges work for orders placed on thriftech.ca.

Return window

You have 14 days from the date of delivery to request a return or exchange. After 14 days, we can no longer offer a refund or exchange.

Eligibility for returns

To be eligible for a return, your item must meet the following conditions:

The item is unused and in the same condition you received it, except where testing for compatibility was necessary
The item is in its original packaging, where applicable
You have your receipt, order number, or other proof of purchase

Some items cannot be returned once opened or used, including installed/applied screen protectors and tempered glass, opened cables, and any item marked as final sale or clearance. Refurbished and pre-owned electronics are eligible for return within the 14-day window as long as they match the condition described on the product page.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery and we will arrange a full refund or free replacement, including return shipping costs where applicable.

How to start a return

Please email us at info@thriftech.ca with your order number and the reason for the return before sending anything back. We will confirm your return is eligible and provide return instructions. Please do not send items back without first contacting us, as we cannot guarantee a refund for unauthorized returns.

Shipping costs

You are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Shipping costs are non-refundable and, where applicable, will be deducted from your refund. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Shipping & Lost Packages

At checkout, you can add Signature Required Delivery for a small fee. We recommend this for higher-value orders. If Signature Required Delivery is not selected, ThrifTech is not responsible for packages that are lost or stolen after they have been handed to the carrier for shipment.

Partial refunds

Partial refunds may apply in certain situations, such as:

An item showing signs of use beyond what is needed to test it
An item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
An item returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will email you to confirm we’ve received it and let you know whether your refund is approved. Approved refunds are processed to your original payment method within 5-10 business days.

Late or missing refunds

If you haven’t received your refund yet, first check your bank or card statement again, then contact your card issuer or bank, as it can take some time before a refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@thriftech.ca.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, email us at info@thriftech.ca and we’ll guide you through the process.